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Biddles Book Printer Job TRACKER
Biddles has been established since 1885. Based in Kings Lynn, the company prints books for publishers in a demanding, competitive marketplace. To keep hundreds of clients up to date with hundreds of simultaneous production jobs, each client contact has a private login to the Biddles "Jobtracker" extranet. Additionally, progress news and alerts about important hold ups due to, say a print file not being received, are sent out to make Biddles project managers and clients aware and minimise costly delays. Other information that triggers communications (usually emails) to clients includes delivery confirmations for finished products to requested locations. Clients can specify alert report summary level and frequency. Staff can access the same information about the clients they are serving by accessing their intranet.
Please click here for a short case study |
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